betjili's Privacy Policy

1 Types of Information Collected

betjili collects several types of information, divided into two main categories: information you provide directly, and information collected automatically from your usage patterns.

1.1 Information You Provide Directly

Information you give us during account registration and management includes:

• Full name, date of birth, and national identity details
• Mobile number and email address
• Residential address
• Payment method details (bKash, Nagad, Rocket account numbers)
• Documents submitted for identity verification
• Content of messages sent via live chat and email

1.2 Information Collected Automatically

Technical information generated when you use the platform:

• IP address and device identity
• Browser type and operating system details
• Session duration and list of pages visited
• Betting and gaming activity history
• Transaction records and financial activity
• Cookie and similar tracking technology data

2 Purpose of Data Use

betjili uses collected information only for specific, legitimate purposes. Those purposes are set out in detail below:

2.1 Service Operation and Improvement

• Ensuring account creation, verification, and secure management
• Processing deposits and withdrawals — via bKash, Nagad, and Rocket
• Providing customer support — 24/7 live chat and email in Bengali and English
• Monitoring platform performance and resolving technical issues
• Personalising the gaming experience

2.2 Security and Compliance

• Detecting fraud and preventing unauthorised access to accounts
• Age verification — all users must be 21 years of age or older
• Meeting Anti-Money Laundering (AML) obligations
• Ensuring responsible gaming and identifying problematic behaviour

2.3 Marketing and Communication

With your consent, betjili may send you relevant promotional messages. You can withdraw this consent at any time via your account settings. Your data is not sold to third parties for marketing purposes.

3 Data Storage and Security

betjili prioritises the security of your information. We use industry-standard security technologies to protect your sensitive data from unauthorised access.

3.1 Technical Security Measures

• All data transmissions are encrypted using SSL (Secure Socket Layer) technology
• Payment data is stored in compliance with PCI-DSS standards
• Server-level firewalls and intrusion detection systems are active
• Regular security audits are conducted
• Passwords are stored using industry-standard hashing algorithms

3.2 Retention Period

Data is retained for as long as your account is active. Even after account closure, certain data may be retained for the required period due to legal, regulatory, and financial record-keeping obligations. Once the specified period ends, data is securely deleted or anonymised.

4 Sharing Data with Third Parties

betjili does not sell your personal information to third parties. However, limited information may be shared with partners in specific circumstances:

4.1 Service Provider Partners

• bKash, Nagad, and Rocket for payment processing — only the information necessary to complete transactions
• Identity verification services — solely for age and identity confirmation
• Technical infrastructure providers — relating to server and network services
• Security and fraud prevention specialist services

4.2 Legal Obligations

In cases of court orders, government investigations, or legal obligations, betjili is legally required to provide relevant information to the relevant authorities. Where possible, users will be notified in advance.

4.3 Business Transfers

In the event of a business merger or transfer, user data may be transferred to the new ownership, but it will remain subject to this privacy policy and users will be notified in advance.

5 Cookies and Tracking Technologies

The betjili platform uses cookies and similar tracking technologies. These technologies help improve your user experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential cookies: Used to maintain login sessions, security verification, and core service operation — these cannot be disabled.
• Functional cookies: Remember your language preference, gaming settings, and account preferences.
• Analytics cookies: Used to understand which parts of the platform are used most and to improve the service.
• Marketing cookies: Used to display relevant promotional content — you can control this in your account settings.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings, though this may limit some platform features. betjili informs you about cookie consent when you first visit the site.

6 Your Rights and Controls

betjili believes you should have control over your own information. Your rights regarding your data are outlined below:

6.1 Right to Access Data

You can ask at any time what information betjili holds about you. Contact the support team and a summary of your data will be provided.

6.2 Right to Correct Data

If the information stored in your account is incorrect or outdated, you can correct it directly in your account settings or by notifying the support team.

6.3 Right to Delete Data

If you request account closure, your data will be deleted or anonymised after the required period in accordance with applicable legal and regulatory obligations. Data that must be retained by law is exempt from this request.

6.4 Right to Opt Out of Marketing

If you do not wish to receive promotional communications, you can withdraw your consent at any time via your account settings. This will not stop you from receiving essential service-related messages.

For more information on data protection and to understand betjili's commitment to responsible gaming, reading the Responsible Gaming page is recommended.

7 Protection of Minors' Data

betjili strictly does not provide services to anyone under the age of 21. Age verification is mandatory in our registration process. If a minor has registered by mistake, that account will be closed immediately and the associated data will be deleted.

If you believe a minor is operating an account on betjili, notify our support team immediately. We will take prompt action.

8 Policy Changes and Updates

betjili reserves the right to review and update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of this page will be revised.

Registered users will be notified of significant changes via their registered mobile number or email. Continuing to use the service after changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

9 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact the betjili support team. Our team is available seven days a week, twenty-four hours a day, in Bengali and English.

9.1 Contact Methods

• Live Chat: Log in to the platform and open the chat window directly — the fastest way to get a response
• Email: [email protected]

Your complaint will be responded to as quickly as possible after receipt. Data protection complaints are reviewed with particular priority.

For more details about this policy or answers to general questions, visit our Frequently Asked Questions (FAQ) page — common topics are explained there in plain language.